Two years of customer-focussed Okuma Deutschland
Cologne, 1 September 2021. Okuma Deutschland GmbH is celebrating its second anniversary and, with this in mind, is very pleased to have achieved a special milestone: Okuma's aim for the founding of the subsidiary on 1 September 2019 was to provide more intensive support to customers and allow even more seamless cooperation. A recent survey has shown that the plan has proved a success.
“Customers around the world appreciate the quality of our machines”, says Norbert Teeuwen, Managing Director of Okuma Europe. “Customer satisfaction is our highest priority. That’s why we insist on maximum quality when it comes to fast and reliable processes, close coordination with professional contacts and reaction times for service and support requests. For this to happen, it is important to have a local presence!” In 2019, Okuma therefore took over long-term sales partner Hommel CNC-Technik and formed Okuma Deutschland GmbH. The subsidiary is intended to focus on the German market and allow improved support thanks to close proximity to the customer.
Numerous expansions to improve customer satisfaction
New systems and new tools, increased capacity for stock machines and a comprehensive service package from consultation through to maintenance – in two years, Okuma Deutschland has had a noticeable positive impact: “We have, among other things, gained market share with our GENOS entry-level model series as this has enabled us to more closely meet the requirements of potential new customers”, comments Stefan Vielsäcker, Managing Director of Okuma Deutschland GmbH, explaining the successful concept. Furthermore, the creation of additional warehouse capacity has also reduced delivery times, including for spare parts. The improved service quality has been aided by the development of the in-house workshop and a local service and sales network, which has further shortened paths to customers. The manufacturer's latest service survey confirms the effectiveness of the measures: “Our customers are extremely pleased with the service and with the quality of Okuma machines! They rightly perceive us to be an all-round partner who creates sustainable and future-oriented solutions."
Exploiting further potential
At Okuma Deutschland, achievement of the first milestone by the second anniversary is reason enough to be pleased. According to the company's motto of “OPEN POSSIBILITIES”, the plan now is to exploit further potential for optimisation and new opportunities in production for customers: “We want to make returns management more customer-friendly, among other things”, reports Stefan Vielsäcker. In addition, tailor-made comprehensive solution concepts for complete customer support are currently being created. Greater emphasis will be placed on automation and digitisation solutions in future: “We help companies to use smart technologies, for example, to save on scrap rates and energy consumption, and to reinforce sustainable production”, says Stefan Vielsäcker. With the appointment of additional service and application engineers and the development of a hotline with qualified contacts, the company has taken a further step towards becoming a comprehensive supplier offering turnkey yet customised solutions.
“Customer satisfaction is always top priority at Okuma. We have laid the foundation for this in Germany and look forward to building upon it!”